Collaborative Computing: Networking, Applications and Worksharing. 4th International Conference, CollaborateCom 2008, Orlando, FL, USA, November 13-16, 2008, Revised Selected Papers

Research Article

Analytics and Management of Collaborative Intranets

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  • @INPROCEEDINGS{10.1007/978-3-642-03354-4_46,
        author={Peter G\^{e}czy and Noriaki Izumi and Shotaro Akaho and K\~{o}iti Hasida},
        title={Analytics and Management of Collaborative Intranets},
        proceedings={Collaborative Computing: Networking, Applications and Worksharing. 4th International Conference, CollaborateCom 2008, Orlando, FL, USA, November 13-16, 2008, Revised Selected Papers},
        proceedings_a={COLLABORATECOM},
        year={2012},
        month={5},
        keywords={Collaborative Intranets Web-based Portals Analytics Logs},
        doi={10.1007/978-3-642-03354-4_46}
    }
    
  • Peter Géczy
    Noriaki Izumi
    Shotaro Akaho
    Kôiti Hasida
    Year: 2012
    Analytics and Management of Collaborative Intranets
    COLLABORATECOM
    Springer
    DOI: 10.1007/978-3-642-03354-4_46
Peter Géczy1, Noriaki Izumi1, Shotaro Akaho1, Kôiti Hasida1
  • 1: National Institute of Advanced Industrial Science and Technology (AIST) Tokyo and Tsukuba

Abstract

We present analytic framework for evidence-based management, design, and engineering of collaborative intranet environments. The analytics target elucidation of essential elements of human-system interactions. Temporal segmentation of human behavior in digital environments permits identification of crucial navigational points as well as higher order abstractions. Explorations of these elements provide fertile grounds for assessment of usability and behavioral characteristics that directly translate to actionable knowledge indispensable for improvements of collaboration portals. We extrapolate the analytic findings from a case study of a large scale collaborative organizational intranet; in order to identify three crucial domains facilitating alignment between observed evidence and best management and engineering practices.