Networks for Grid Applications. Second International Conference, GridNets 2008, Beijing, China, October 8-10, 2008, Revised Selected Papers

Research Article

Grid Management: Data Model Definition for Trouble Ticket Normalization

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  • @INPROCEEDINGS{10.1007/978-3-642-02080-3_11,
        author={Dimitris Zisiadis and Spyros Kopsidas and Matina Tsavli and Leandros Tassiulas and Leonidas Georgiadis and Chrysostomos Tziouvaras and Fotis Karayannis},
        title={Grid Management: Data Model Definition for Trouble Ticket Normalization},
        proceedings={Networks for Grid Applications. Second International Conference, GridNets 2008, Beijing, China, October 8-10, 2008, Revised Selected Papers},
        proceedings_a={GRIDNETS},
        year={2012},
        month={5},
        keywords={Network management trouble ticket grid services grid information systems problem solving},
        doi={10.1007/978-3-642-02080-3_11}
    }
    
  • Dimitris Zisiadis
    Spyros Kopsidas
    Matina Tsavli
    Leandros Tassiulas
    Leonidas Georgiadis
    Chrysostomos Tziouvaras
    Fotis Karayannis
    Year: 2012
    Grid Management: Data Model Definition for Trouble Ticket Normalization
    GRIDNETS
    Springer
    DOI: 10.1007/978-3-642-02080-3_11
Dimitris Zisiadis1, Spyros Kopsidas1, Matina Tsavli1, Leandros Tassiulas1, Leonidas Georgiadis1, Chrysostomos Tziouvaras2, Fotis Karayannis2
  • 1: Center for research and Technology Hellas
  • 2: GRNET

Abstract

Handling multiple sets of trouble tickets (TTs) originating from different participants in today’s GRID interconnected network environments poses a series of challenges for the involved institutions. Each of the participants follows different procedures for handling trouble incidents in its domain, according to the local technical and linguistic profile. The TT systems of the participants collect, represent and disseminate TT information in different formats. As a result, management of the daily workload by a central Network Operations Centre (NOC) is a challenge on its own. Normalization of TTs to a common format for presentation and storing at the central NOC is mandatory.