e-Infrastructure and e-Services for Developing Countries. 9th International Conference, AFRICOMM 2017, Lagos, Nigeria, December 11-12, 2017, Proceedings

Research Article

A Model for Designing, Implementing and Evaluating Citizen-Centric e-Government in Namibia

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  • @INPROCEEDINGS{10.1007/978-3-319-98827-6_1,
        author={Karin Fr\o{}hlich and Anicia Peters},
        title={A Model for Designing, Implementing and Evaluating Citizen-Centric e-Government in Namibia},
        proceedings={e-Infrastructure and e-Services for Developing Countries. 9th International Conference, AFRICOMM 2017, Lagos, Nigeria, December 11-12, 2017, Proceedings},
        proceedings_a={AFRICOMM},
        year={2018},
        month={8},
        keywords={e-Government Citizen-centric ICT Public value},
        doi={10.1007/978-3-319-98827-6_1}
    }
    
  • Karin Fröhlich
    Anicia Peters
    Year: 2018
    A Model for Designing, Implementing and Evaluating Citizen-Centric e-Government in Namibia
    AFRICOMM
    Springer
    DOI: 10.1007/978-3-319-98827-6_1
Karin Fröhlich1,*, Anicia Peters1,*
  • 1: Namibia University of Science and Technology
*Contact email: nangula2013@gmail.com, apeters@nust.na

Abstract

There is a shortage of e-Government research from a citizen-centric perspective within the African continent. Focus has been on how governments can improve service delivery by being efficient and effective. Arguably, the focus of e-Government research appears inspired by the New Public Management theory that aims to import private sector operations into the public sector. While benefits can be drawn from this approach, governments appear to fail to completely play their role of generating public value among citizens. The focus on government’s view on e-Government often short charge the citizens who are expected to adopt and use e-Government. This paper adds to the body of knowledge by proposing a model for citizen centric e-Government that is suitable for Namibia.