Internet of Things. IoT Infrastructures. Second International Summit, IoT 360° 2015, Rome, Italy, October 27-29, 2015, Revised Selected Papers, Part II

Research Article

Mobile App for Public Transport: A Usability and User Experience Perspective

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  • @INPROCEEDINGS{10.1007/978-3-319-47075-7_21,
        author={Ana\~{n}s Habermann and Kai Kasugai and Martina Ziefle},
        title={Mobile App for Public Transport: A Usability and User Experience Perspective},
        proceedings={Internet of Things. IoT Infrastructures. Second International Summit, IoT 360° 2015, Rome, Italy, October 27-29, 2015, Revised Selected Papers, Part II},
        proceedings_a={IOT360},
        year={2017},
        month={6},
        keywords={Mobility services Smart apps Intermodal mobility Usability Interface design},
        doi={10.1007/978-3-319-47075-7_21}
    }
    
  • Anaïs Habermann
    Kai Kasugai
    Martina Ziefle
    Year: 2017
    Mobile App for Public Transport: A Usability and User Experience Perspective
    IOT360
    Springer
    DOI: 10.1007/978-3-319-47075-7_21
Anaïs Habermann1,*, Kai Kasugai1,*, Martina Ziefle1,*
  • 1: RWTH Aachen University
*Contact email: habermann@comm.rwth-aachen.de, kasugai@comm.rwth-aachen.de, ziefle@comm.rwth-aachen.de

Abstract

The fast progress of smart devices and applications in the mobility sector open up a huge potential for mobility services that allow for an individualization of mobility patterns. In combination with an increasing infrastructure of public transport and diverse means of transportation, novel mobility concepts represent a promising solution to societal changes and mobility needs. However, the increasing functionality and multitude of options add to the complexity of using those services. The research is embedded into an interdisciplinary project – Mobility Broker – in which the central platform for planning and booking a journey using different public means of transport is developed. Different from other approaches, users are integrated in all stages of technical development. The paper reports on an empirical study in which the usability of the first prototype of the smart phone application was tested. Findings show that interface design and visual ergonomics are quite mature at this stage. Implications of findings are discussed and future research lines are explicated.