Mobile Computing, Applications, and Services. 5th International Conference, MobiCASE 2013, Paris, France, November 7-8, 2013, Revised Selected Papers

Research Article

User-Centric Quality of Experience Measurement

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  • @INPROCEEDINGS{10.1007/978-3-319-05452-0_3,
        author={Bachir Chihani and Khalil Rehman Laghari and Emmanuel Bertin and Denis Collange and No\`{\i}l Crespi and Tiago Falk},
        title={User-Centric Quality of Experience Measurement},
        proceedings={Mobile Computing, Applications, and Services. 5th International Conference, MobiCASE 2013, Paris, France, November 7-8, 2013, Revised Selected Papers},
        proceedings_a={MOBICASE},
        year={2014},
        month={6},
        keywords={QoE QoS context mobile computing 3G UMTS video streaming machine learning},
        doi={10.1007/978-3-319-05452-0_3}
    }
    
  • Bachir Chihani
    Khalil Rehman Laghari
    Emmanuel Bertin
    Denis Collange
    Noël Crespi
    Tiago Falk
    Year: 2014
    User-Centric Quality of Experience Measurement
    MOBICASE
    Springer
    DOI: 10.1007/978-3-319-05452-0_3
Bachir Chihani, Khalil Rehman Laghari1, Emmanuel Bertin, Denis Collange2,*, Noël Crespi3,*, Tiago Falk1
  • 1: Institut National de la Recherche Scientifique (EMT-INRS)
  • 2: Orange Labs Sophia Antipolis
  • 3: Institut Mines-Telecom, Telecom SudParis, CNRS 5157
*Contact email: Denis.Collange@mines-telecom.fr, Noel.Crespi@mines-telecom.fr

Abstract

Quality-of-experience (QoE) produces the blue print of human perception, feelings, needs and intentions, while Quality-of-Service (QoS) is a technology centric metric used to assess the performance of a multimedia services and/or network. .It is quite important for service/content providers to understand user/customer experience requirements in order to improve the service quality or the content recommendation. With advent of 3G and 4G wireless networks, and efficient smart phones, the band-width hungry multimedia applications are becoming common in use on end-user devices. Thus,it is also important for telecom operators to understand the impact of wireless network performances on the user experience in mobile environment. On the fly evaluation of user experience for multimedia services is a challenging problem especially in mobile environments. It implies the collection and the correlation of a mixture of variables on network conditions, on the service, as well as on the user itself. This paper proposes an innovative mobile application that can be used for measuring user quality-of-experience on the fly with a high accuracy and the consideration of multiple parameters about the user, the network and the system. This application takes advantages of current advances in mobile technologies to measure user experience directly on the user device. In addition, it aims to preserve the user privacy by transmitting only estimated quality-of-experience to the service provider.