Mobile Computing, Applications, and Services. 5th International Conference, MobiCASE 2013, Paris, France, November 7-8, 2013, Revised Selected Papers

Research Article

Enhancing the Restaurant Dining Experience with an NFC-Enabled Mobile User Interface

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  • @INPROCEEDINGS{10.1007/978-3-319-05452-0_29,
        author={Diego Argueta and Yu-Ta Lu and Jing Ma and Diego Rodriguez and Yuan-Hung Yang and Thomas Phan and Won Jeon},
        title={Enhancing the Restaurant Dining Experience with an NFC-Enabled Mobile User Interface},
        proceedings={Mobile Computing, Applications, and Services. 5th International Conference, MobiCASE 2013, Paris, France, November 7-8, 2013, Revised Selected Papers},
        proceedings_a={MOBICASE},
        year={2014},
        month={6},
        keywords={},
        doi={10.1007/978-3-319-05452-0_29}
    }
    
  • Diego Argueta
    Yu-Ta Lu
    Jing Ma
    Diego Rodriguez
    Yuan-Hung Yang
    Thomas Phan
    Won Jeon
    Year: 2014
    Enhancing the Restaurant Dining Experience with an NFC-Enabled Mobile User Interface
    MOBICASE
    Springer
    DOI: 10.1007/978-3-319-05452-0_29
Diego Argueta1, Yu-Ta Lu1, Jing Ma1, Diego Rodriguez1, Yuan-Hung Yang1, Thomas Phan2, Won Jeon2
  • 1: Stanford University
  • 2: Samsung Research America - Silicon Valley

Abstract

We provide a field study of a smartphone application and server-side software for improving the on-premises restaurant experience. To increase customer engagement, the smartphone client uses Near-Field Communication (NFC) to bootstrap the communication with the server and to localize customers to specific tables. The application further provides a complete end-to-end experience by allowing users to select food items, read micro-reviews of dishes, submit their order, and be alerted when the food is ready. We deployed our prototype system in a cafe-style restaurant in the dining commons of Stanford University and observed that the system was able to successfully streamline and enhance the dining experience for both customers and restaurant staff.