Research Article
Enhancing the Restaurant Dining Experience with an NFC-Enabled Mobile User Interface
@INPROCEEDINGS{10.1007/978-3-319-05452-0_29, author={Diego Argueta and Yu-Ta Lu and Jing Ma and Diego Rodriguez and Yuan-Hung Yang and Thomas Phan and Won Jeon}, title={Enhancing the Restaurant Dining Experience with an NFC-Enabled Mobile User Interface}, proceedings={Mobile Computing, Applications, and Services. 5th International Conference, MobiCASE 2013, Paris, France, November 7-8, 2013, Revised Selected Papers}, proceedings_a={MOBICASE}, year={2014}, month={6}, keywords={}, doi={10.1007/978-3-319-05452-0_29} }- Diego Argueta
Yu-Ta Lu
Jing Ma
Diego Rodriguez
Yuan-Hung Yang
Thomas Phan
Won Jeon
Year: 2014
Enhancing the Restaurant Dining Experience with an NFC-Enabled Mobile User Interface
MOBICASE
Springer
DOI: 10.1007/978-3-319-05452-0_29
Abstract
We provide a field study of a smartphone application and server-side software for improving the on-premises restaurant experience. To increase customer engagement, the smartphone client uses Near-Field Communication (NFC) to bootstrap the communication with the server and to localize customers to specific tables. The application further provides a complete end-to-end experience by allowing users to select food items, read micro-reviews of dishes, submit their order, and be alerted when the food is ready. We deployed our prototype system in a cafe-style restaurant in the dining commons of Stanford University and observed that the system was able to successfully streamline and enhance the dining experience for both customers and restaurant staff.