Research Article
Usability Evaluation of NOW Interactions
@INPROCEEDINGS{10.1007/978-3-031-63992-0_31, author={Rosaline Barendregt and Barbara Wasson and Martin Heitmann}, title={Usability Evaluation of NOW Interactions}, proceedings={Mobile and Ubiquitous Systems: Computing, Networking and Services. 20th EAI International Conference, MobiQuitous 2023, Melbourne, VIC, Australia, November 14--17, 2023, Proceedings, Part II}, proceedings_a={MOBIQUITOUS PART 2}, year={2024}, month={7}, keywords={NOW Interactions Self-report Push notifications Quantitative usability test Adherence User experience acceptance}, doi={10.1007/978-3-031-63992-0_31} }- Rosaline Barendregt
Barbara Wasson
Martin Heitmann
Year: 2024
Usability Evaluation of NOW Interactions
MOBIQUITOUS PART 2
Springer
DOI: 10.1007/978-3-031-63992-0_31
Abstract
This paper presents the results of two user studies on the suitability of NOW Interactions, a novel, push notification based mobile communication technique designed to lower the threshold for responding to information inquiries by combining a reminder, a request, and a response into one interaction, for future integration into medical diaries and health apps, through evaluating adherence, user experience, and user acceptance. Both studies comprised quantitative usability tests, interviews, and TWEETS engagement evaluations.
Main findings show a 71% adherence rate to initial notifications that increased to 98% for subsequent notifications. Participants reported on particularly valuing the direct response feature of NOW Interactions, generating a positive experience. Furthermore, feedback indicated acceptance of NOW Interactions, especially when envisioned incorporated into essential medical diary apps. Based on the findings from the present user studies, the potential of NOW Interactions for integration into medical diaries and health apps is strengthened.
