Research Article
Improving the Quality of Services Provided by Air Transport Companies
@INPROCEEDINGS{10.1007/978-3-031-15101-9_17, author={Simona Pjurov\^{a} and Ingrid Sekelov\^{a} and Samer Al-Rabeei and Peter Korba}, title={Improving the Quality of Services Provided by Air Transport Companies}, proceedings={Future Access Enablers for Ubiquitous and Intelligent Infrastructures. 6th EAI International Conference, FABULOUS 2022, Virtual Event, May 4, 2022, Proceedings}, proceedings_a={FABULOUS}, year={2022}, month={9}, keywords={Quality of experience Customer expectations Onboard services Flight catering}, doi={10.1007/978-3-031-15101-9_17} }- Simona Pjurová
Ingrid Sekelová
Samer Al-Rabeei
Peter Korba
Year: 2022
Improving the Quality of Services Provided by Air Transport Companies
FABULOUS
Springer
DOI: 10.1007/978-3-031-15101-9_17
Abstract
Increasing quality of service and experience of air transport by setting up a catering company that focuses on the food provided on business jets flights. The sector of business jet flights has a favourable perspective in the future as it is estimated to have the value of $ 21.76 billion by 2027. Every year, the quality of catering services in aviation is growing. The difference between the expectations of the passenger, i.e., the consumer, and what he receives as a result may be due to a lack of understanding of what the customer expects from the service. The purpose of the study was to analyse the current market status of private air carriers performing business flights and to assess their needs and their satisfaction with the existing air catering services. By means of a questionnaire, the business jet companies responded to a series of questions that were aimed at determining whether there is a need for a new-founded company concentrated on air catering. It was found out that the demand is higher than the offer, therefore a new-founded company could be successful at the market of business jet flight provided they comply with the needs of business jet companies that are now unfulfilled. This article proposes what a new-founded company should include in their business plan, and it establishes three possible scenarios for the company's future (pessimistic, realistic, optimistic).
