Research Article
Designing Conversational Assistants to Support Older Adults’ Personal Health Record Access
@INPROCEEDINGS{10.1007/978-3-030-99194-4_17, author={Pegah Karimi and Kallista Ballard and Pooja Vazirani and Ravi Teja Narasimha Jorigay and Aqueasha Martin-Hammond}, title={Designing Conversational Assistants to Support Older Adults’ Personal Health Record Access}, proceedings={Pervasive Computing Technologies for Healthcare. 15th EAI International Conference, Pervasive Health 2021, Virtual Event, December 6-8, 2021, Proceedings}, proceedings_a={PERVASIVEHEALTH}, year={2022}, month={3}, keywords={Older adults Conversational assistants Online health portals Wizard of Oz}, doi={10.1007/978-3-030-99194-4_17} }- Pegah Karimi
Kallista Ballard
Pooja Vazirani
Ravi Teja Narasimha Jorigay
Aqueasha Martin-Hammond
Year: 2022
Designing Conversational Assistants to Support Older Adults’ Personal Health Record Access
PERVASIVEHEALTH
Springer
DOI: 10.1007/978-3-030-99194-4_17
Abstract
Older adults often rely on information provided during doctors’ visits or online to manage their health but can experience challenges accessing this information at home. Recently, conversational assistants are being explored to aid navigation of health information included in online portals, but we still know little about users’ perceptions of using these tools for managing personal health information. In this paper, we conducted a wizard-of-oz study to better understand older adults’ perceptions of a conversational assistant, MIHA, to help with navigating personal health information. Participants saw value in using a tool such as MIHA to help facilitate access to their personal health information and to help them become more engaged in their health. Participants believed MIHA’s features helped build confidence in the responses returned, but made suggestions for improving the interactions. We share insights of potential uses and design implications for conversational assistants that help older adults navigate personal health information.
