Research Article
End User Experience Evaluation of Map Navigation and Location Service
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@INPROCEEDINGS{10.1007/978-3-030-97124-3_4, author={Kai Chen and Lei Chen and Zichen Tang and Qimeng Zhang and Yulong Jiang and Jun Yin and Jian Tao and Ping Cui}, title={End User Experience Evaluation of Map Navigation and Location Service}, proceedings={Simulation Tools and Techniques. 13th EAI International Conference, SIMUtools 2021, Virtual Event, November 5-6, 2021, Proceedings}, proceedings_a={SIMUTOOLS}, year={2022}, month={3}, keywords={Navigation service Quality of experience Location service}, doi={10.1007/978-3-030-97124-3_4} }- Kai Chen
Lei Chen
Zichen Tang
Qimeng Zhang
Yulong Jiang
Jun Yin
Jian Tao
Ping Cui
Year: 2022
End User Experience Evaluation of Map Navigation and Location Service
SIMUTOOLS
Springer
DOI: 10.1007/978-3-030-97124-3_4
Abstract
The Map Navigation and Location Service is one of the most popular service types. To analyze the quality of the end-user experience, we identify the key indicators of quality of experience (QoE) for these services, and estimate the weights of these indicators. Based on the SERVPERF model, we collect the feedback data of college students and workers to build an index system of map navigation and location service. Using this index system, we can help users choose high-quality map navigation and location service, and to improve the end user experience for these services.
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