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Simulation Tools and Techniques. 13th EAI International Conference, SIMUtools 2021, Virtual Event, November 5-6, 2021, Proceedings

Research Article

End User Experience Evaluation of Map Navigation and Location Service

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  • @INPROCEEDINGS{10.1007/978-3-030-97124-3_4,
        author={Kai Chen and Lei Chen and Zichen Tang and Qimeng Zhang and Yulong Jiang and Jun Yin and Jian Tao and Ping Cui},
        title={End User Experience Evaluation of Map Navigation and Location Service},
        proceedings={Simulation Tools and Techniques. 13th EAI International Conference, SIMUtools 2021, Virtual Event, November 5-6, 2021, Proceedings},
        proceedings_a={SIMUTOOLS},
        year={2022},
        month={3},
        keywords={Navigation service Quality of experience Location service},
        doi={10.1007/978-3-030-97124-3_4}
    }
    
  • Kai Chen
    Lei Chen
    Zichen Tang
    Qimeng Zhang
    Yulong Jiang
    Jun Yin
    Jian Tao
    Ping Cui
    Year: 2022
    End User Experience Evaluation of Map Navigation and Location Service
    SIMUTOOLS
    Springer
    DOI: 10.1007/978-3-030-97124-3_4
Kai Chen1, Lei Chen1,*, Zichen Tang1, Qimeng Zhang1, Yulong Jiang1, Jun Yin1, Jian Tao1, Ping Cui1
  • 1: Jiangsu Province Key Laboratory of Intelligent Industry Control Technology, Xuzhou University of Technology
*Contact email: chenlei@xzit.edu.cn

Abstract

The Map Navigation and Location Service is one of the most popular service types. To analyze the quality of the end-user experience, we identify the key indicators of quality of experience (QoE) for these services, and estimate the weights of these indicators. Based on the SERVPERF model, we collect the feedback data of college students and workers to build an index system of map navigation and location service. Using this index system, we can help users choose high-quality map navigation and location service, and to improve the end user experience for these services.

Keywords
Navigation service Quality of experience Location service
Published
2022-03-31
Appears in
SpringerLink
http://dx.doi.org/10.1007/978-3-030-97124-3_4
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