Research Article
Research on QoE Evaluation Index of Online Music Service
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@INPROCEEDINGS{10.1007/978-3-030-97124-3_37, author={Rong Chen and Lei Chen and Jing He and Wenlin Li and Yvxing Yang and Ping Cui}, title={Research on QoE Evaluation Index of Online Music Service}, proceedings={Simulation Tools and Techniques. 13th EAI International Conference, SIMUtools 2021, Virtual Event, November 5-6, 2021, Proceedings}, proceedings_a={SIMUTOOLS}, year={2022}, month={3}, keywords={Online music Quality of experience Quality evaluation}, doi={10.1007/978-3-030-97124-3_37} }- Rong Chen
Lei Chen
Jing He
Wenlin Li
Yvxing Yang
Ping Cui
Year: 2022
Research on QoE Evaluation Index of Online Music Service
SIMUTOOLS
Springer
DOI: 10.1007/978-3-030-97124-3_37
Abstract
Online music service is one of the most popular kinds of online services. To analyze the quality of end user experience, we investigate the quality of experience (QoE) index of these services. Based on the SERVPERF model, we collect data from college students and obtain weights of key factors. A hierarchical QoE index system is proposed in this paper. Using this QoE index system, we comparing several popular online music services, and give some improvement suggestion to these services.
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