
Research Article
Key Quality Indicators of Social Networking Service
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@INPROCEEDINGS{10.1007/978-3-030-97124-3_19, author={Jiachao Deng and Lei Chen and Guiling Liu and Jing Guo and Yan Geng and Chenlu Wun and Jie Yan and Ping Cui}, title={Key Quality Indicators of Social Networking Service}, proceedings={Simulation Tools and Techniques. 13th EAI International Conference, SIMUtools 2021, Virtual Event, November 5-6, 2021, Proceedings}, proceedings_a={SIMUTOOLS}, year={2022}, month={3}, keywords={Key quality indicator Social networking service Quality of experience}, doi={10.1007/978-3-030-97124-3_19} }
- Jiachao Deng
Lei Chen
Guiling Liu
Jing Guo
Yan Geng
Chenlu Wun
Jie Yan
Ping Cui
Year: 2022
Key Quality Indicators of Social Networking Service
SIMUTOOLS
Springer
DOI: 10.1007/978-3-030-97124-3_19
Abstract
Social Networking Service (SNS) is one of the most popular types of online services. To analyze the quality of the end-user experience, we study the key quality indicators (KQIs) of these services. Based on the servo model, we collect data from college students and obtain hierarchical KQIs. Using this KQIs system, we analyze three most popular SNSs as examples and give some improved suggestions.
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