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Simulation Tools and Techniques. 13th EAI International Conference, SIMUtools 2021, Virtual Event, November 5-6, 2021, Proceedings

Research Article

Key Quality Indicators of Social Networking Service

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  • @INPROCEEDINGS{10.1007/978-3-030-97124-3_19,
        author={Jiachao Deng and Lei Chen and Guiling Liu and Jing Guo and Yan Geng and Chenlu Wun and Jie Yan and Ping Cui},
        title={Key Quality Indicators of Social Networking Service},
        proceedings={Simulation Tools and Techniques. 13th EAI International Conference, SIMUtools 2021, Virtual Event, November 5-6, 2021, Proceedings},
        proceedings_a={SIMUTOOLS},
        year={2022},
        month={3},
        keywords={Key quality indicator Social networking service Quality of experience},
        doi={10.1007/978-3-030-97124-3_19}
    }
    
  • Jiachao Deng
    Lei Chen
    Guiling Liu
    Jing Guo
    Yan Geng
    Chenlu Wun
    Jie Yan
    Ping Cui
    Year: 2022
    Key Quality Indicators of Social Networking Service
    SIMUTOOLS
    Springer
    DOI: 10.1007/978-3-030-97124-3_19
Jiachao Deng1, Lei Chen1,*, Guiling Liu1, Jing Guo1, Yan Geng1, Chenlu Wun1, Jie Yan1, Ping Cui1
  • 1: Jiangsu Province Key Laboratory of Intelligent Industry Control Technology, Xuzhou University of Technology
*Contact email: chenlei@xzit.edu.cn

Abstract

Social Networking Service (SNS) is one of the most popular types of online services. To analyze the quality of the end-user experience, we study the key quality indicators (KQIs) of these services. Based on the servo model, we collect data from college students and obtain hierarchical KQIs. Using this KQIs system, we analyze three most popular SNSs as examples and give some improved suggestions.

Keywords
Key quality indicator Social networking service Quality of experience
Published
2022-03-31
Appears in
SpringerLink
http://dx.doi.org/10.1007/978-3-030-97124-3_19
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