Research Article
Knowledge Management Practices: Innovation the Path to Organizational Performance
@INPROCEEDINGS{10.1007/978-3-030-93179-7_2, author={Mina Cu and Johnny Chan and Gabrielle Peko and David Sundaram}, title={Knowledge Management Practices: Innovation the Path to Organizational Performance}, proceedings={Context-Aware Systems and Applications. 10th EAI International Conference, ICCASA 2021, Virtual Event, October 28--29, 2021, Proceedings}, proceedings_a={ICCASA}, year={2022}, month={1}, keywords={Knowledge management Knowledge management practices Organizational performance Innovation}, doi={10.1007/978-3-030-93179-7_2} }- Mina Cu
Johnny Chan
Gabrielle Peko
David Sundaram
Year: 2022
Knowledge Management Practices: Innovation the Path to Organizational Performance
ICCASA
Springer
DOI: 10.1007/978-3-030-93179-7_2
Abstract
This paper investigates the current state of organizational knowledge management practices (KMP) to shed light on how the implementation of a knowledge management system impacts corporate performance. To this end, we include 52 research articles published in the high-ranked Information Systems (IS) journals from 2010 to 2021 to capture the continuously updating of research in the IS domain. Based on several bibliometric analyses using computer-aided qualitative data analysis software, we first survey relevant studies on KMP and diverse aspects of organizational performance (OP) such as finance, human resources, leadership, production, business relationship, and innovation. We use survey results to present the evolution of concepts, key themes, and research trends. We then demonstrate the research problems, particularly the limitations of existing studies on KMP and OP, and how these issues constitute knowledge gaps in the field. Building on these findings, we develop an object-oriented framework for representing the path of influence between KMP and OP. This paper presents an exploratory direction for academia, firms, and practitioners to further their of knowledge management practices and the criticality of innovation as a pathway to organizational performance.
