Research Article
User Quality of Experience Comparison Between Skype, Microsoft Teams and Zoom Videoconferencing Tools
@INPROCEEDINGS{10.1007/978-3-030-78459-1_22, author={Marko Matulin and Štefica Mrvelj and Borna Abramović and Tomislav Šoštarić and Marko Čejvan}, title={User Quality of Experience Comparison Between Skype, Microsoft Teams and Zoom Videoconferencing Tools}, proceedings={Future Access Enablers for Ubiquitous and Intelligent Infrastructures. 5th EAI International Conference, FABULOUS 2021, Virtual Event, May 6--7, 2021, Proceedings}, proceedings_a={FABULOUS}, year={2021}, month={6}, keywords={Videoconference Application Online meetings Telecommuting Quality of experience Survey}, doi={10.1007/978-3-030-78459-1_22} }- Marko Matulin
Štefica Mrvelj
Borna Abramović
Tomislav Šoštarić
Marko Čejvan
Year: 2021
User Quality of Experience Comparison Between Skype, Microsoft Teams and Zoom Videoconferencing Tools
FABULOUS
Springer
DOI: 10.1007/978-3-030-78459-1_22
Abstract
In 2020, we investigated the quality of online meetings to find out whether various video and audio degradations can affect end-users’ perception and experience. We collected a total of 542 questionnaires that were suitable for analysis. This paper uses the results to compare the Quality of Experience for three popular videoconferencing applications: Skype, Microsoft Teams, and Zoom. Due to the COVID-19 (Coronavirus disease 2019) and anti-epidemic measures, survey participants were all faced with using these applications daily, whether for work, attending lectures, or keeping in touch with friends and family. They rated their frustration level for specific quality degradations (e.g., blocking of the image or echo in the audio). The paper shows how the three applications compare to each other when different network performance degradation situations occur and how they affect the end user’s perception.
