Research Article
HIM: A Systematic Model to Evaluate the Health of Platform-Based Service Ecosystems
@INPROCEEDINGS{10.1007/978-3-030-67537-0_13, author={Yiran Feng and Zhiyong Feng and Xiao Xue and Shizhan Chen}, title={HIM: A Systematic Model to Evaluate the Health of Platform-Based Service Ecosystems}, proceedings={Collaborative Computing: Networking, Applications and Worksharing. 16th EAI International Conference, CollaborateCom 2020, Shanghai, China, October 16--18, 2020, Proceedings, Part I}, proceedings_a={COLLABORATECOM}, year={2021}, month={1}, keywords={Health index model Platform-based service ecosystem Recommendation strategies Computational experiment}, doi={10.1007/978-3-030-67537-0_13} }- Yiran Feng
Zhiyong Feng
Xiao Xue
Shizhan Chen
Year: 2021
HIM: A Systematic Model to Evaluate the Health of Platform-Based Service Ecosystems
COLLABORATECOM
Springer
DOI: 10.1007/978-3-030-67537-0_13
Abstract
With the vigorous development of the platform-based service ecosystem represented by e-commerce, service recommendation is used as a personalized matching method. There exist some service recommendation strategies that mainly focus on high popularity services and ignore non-popular ones. This will not only lead to oligopoly, but also be detrimental to the health of the platform-based service ecosystem. In addition, the health evaluation indicators for this kind of ecosystems are mostly qualitative and single. In view of the above phenomenon and based on the system view of balance and health, a health index model (HIM) is proposed to measure the health from two aspects quantitatively: stability and sustainability. Specifically, the model includes the system activity and organizational structure reflecting stability, as well as the productivity and vitality reflecting sustainability, which helps to illustrate the health status of the platform-based service ecosystem from the perspective of multi-dimensional integration. Additionally, this paper analyzes the factors affecting the health of this ecosystem based on HIM. In this work, a platform-based service ecosystem simulation model is constructed by using the computational experiment method to verify the effectiveness of HIM. The simulation results show that the HIM can reasonably measure the health of such ecosystems, which has guiding significance for the overall management and sound development of e-commerce platforms.
