Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community

Karin Frohlich; Marko Nieminen; Antti Pinomaa

e-Infrastructure and e-Services for Developing Countries. 11th EAI International Conference, AFRICOMM 2019, Porto-Novo, Benin, December 3–4, 2019, Proceedings

Research Article

Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community

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@INPROCEEDINGS{10.1007/978-3-030-41593-8_17,
    author={Karin Frohlich and Marko Nieminen and Antti Pinomaa},
    title={Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community},
    proceedings={e-Infrastructure and e-Services for Developing Countries. 11th EAI International Conference, AFRICOMM 2019, Porto-Novo, Benin, December 3--4, 2019, Proceedings},
    proceedings_a={AFRICOMM},
    year={2020},
    month={2},
    keywords={m-Government e-Government Rural areas Marginalised communities Information and communication technologies (ICT) Government},
    doi={10.1007/978-3-030-41593-8_17}
}

Karin Frohlich
Marko Nieminen
Antti Pinomaa
Year: 2020
Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community
AFRICOMM
Springer
DOI: 10.1007/978-3-030-41593-8_17

Karin Frohlich¹^,*, Marko Nieminen¹, Antti Pinomaa²

1: Alto University
2: Lapperanta-Lahti University of Technology

*Contact email: karin.frohlich@aalto.fi

Abstract

Mobile-government (m-Government) services adoption is being advanced as an alternative solution for addressing challenges faced by electronic-government (e-Government) adoption in marginalised communities. However, factors of m-Government need to be understood if it is to be adopted by marginalised communities. There are suggestions that many contextual factors affect to the adoption of m-Government services. In this study, factors of m-Government in Oniipa, a marginalised rural community in Namibia are researched. Results show that security, technology trust, ICT supporting infrastructure, usage experience, costs, awareness, skills for accessing m-Government, language literacy, training, perceived ease of use, perceived usefulness, social influence, perceived empathy and compatibility are critical factors of m-Government services adoption. The study findings shall be used to propel m-Government adoption in a Fusion Grid project that aims to address infrastructural challenges faced by marginal communities when adopting e-Government. Similarly, policy makers can draw lessons on m-Government adoption from this study.

Keywords: m-Government e-Government Rural areas Marginalised communities Information and communication technologies (ICT) Government

Published: 2020-02-14
Appears in: SpringerLink

: http://dx.doi.org/10.1007/978-3-030-41593-8_17