e-Infrastructure and e-Services for Developing Countries. 10th EAI International Conference, AFRICOMM 2018, Dakar, Senegal, November 29-30, 2019, Proceedings

Research Article

Community Tools for Digital Inclusion

  • @INPROCEEDINGS{10.1007/978-3-030-16042-5_23,
        author={Elsa Oliveira and Eduardo Pereira and Pedro Madureira and Pedro Almeida and Waldir Moreira},
        title={Community Tools for Digital Inclusion},
        proceedings={e-Infrastructure and e-Services for Developing Countries. 10th EAI International Conference, AFRICOMM 2018, Dakar, Senegal, November 29-30, 2019, Proceedings},
        proceedings_a={AFRICOMM},
        year={2019},
        month={3},
        keywords={Community tools Digital inclusion Governance Citizens Developing countries},
        doi={10.1007/978-3-030-16042-5_23}
    }
    
  • Elsa Oliveira
    Eduardo Pereira
    Pedro Madureira
    Pedro Almeida
    Waldir Moreira
    Year: 2019
    Community Tools for Digital Inclusion
    AFRICOMM
    Springer
    DOI: 10.1007/978-3-030-16042-5_23
Elsa Oliveira1,*, Eduardo Pereira1,*, Pedro Madureira1,*, Pedro Almeida1,*, Waldir Moreira1,*
  • 1: Fraunhofer Portugal AICOS
*Contact email: elsa.oliveira@fraunhofer.pt, eduardo.pereira@fraunhofer.pt, pedro.madureira@fraunhofer.pt, pedro.almeida@fraunhofer.pt, waldir.junior@fraunhofer.pt

Abstract

Involving the citizens in their community dynamics and giving them an active role in tackling their main needs and reaching their expectations can be a successful recipe for a well-functioning society. In developing countries, this community strategy is even more important since these societies suffer from a lack of means that may compromise the effectiveness of their public services. Intended also to encourage the access to digital solutions and therefore to digital inclusion, our Community Tools solution proposes two participatory and collaborative governance digital applications: IZIDoc, a solution that allows the user to request official documents to the related administrative institution; and OurMoz, an application that enables the citizen to report community occurrences, concerning the public services. Both applications have been co-created, designed, tested and validated with the help of target users to facilitate adoption of the proposed solutions in Mozambique.