Research Article
Communication enabled web applications: The evolution of computer telephony integration
@INPROCEEDINGS{10.1109/COMSWA.2008.4554424, author={Logambigai Venkatachalam and Kishore Dhara and Venkatesh Krishnaswamy and Michael Vernick}, title={Communication enabled web applications: The evolution of computer telephony integration}, proceedings={3rd International ICST Conference on COMmunication System SoftWAre and MiddlewaRE}, publisher={IEEE}, proceedings_a={COMSWARE}, year={2008}, month={6}, keywords={web services; kiosk; communication services; SOA; application server; mashups; SIP.}, doi={10.1109/COMSWA.2008.4554424} }- Logambigai Venkatachalam
Kishore Dhara
Venkatesh Krishnaswamy
Michael Vernick
Year: 2008
Communication enabled web applications: The evolution of computer telephony integration
COMSWARE
IEEE
DOI: 10.1109/COMSWA.2008.4554424
Abstract
Computer Telephony Integration (CTI) allows a computer application to access features from a telephone device or communication network. Traditional CTI applications are usually proprietary-based, platform dependent and usually designed and implemented by telephony experts. Whereas the Web started with simple static pages, new models, like the Service Oriented Architecture allows application designers to build complex applications using pre-built, high-level functional services. Next generation CTI should follow this model. Like SOA for the Web, high-level communication services can be built on communication building blocks, enabling complex communication applications to be built. In addition, it should be easy to create Web-based applications that integrate these new communication services. In this paper, we present a web application mashup that uses a higher level communication service and present experiences from our prototype implementation.