Research Article
Health Care Performance Monitoring Using an Inpatient Reference Process Model and Clinical KPIs
@INPROCEEDINGS{10.1007/978-3-642-29262-0_5, author={Eva Gattnar and Okan Ekinci and Vesselin Detschew}, title={Health Care Performance Monitoring Using an Inpatient Reference Process Model and Clinical KPIs}, proceedings={Electronic Healthcare. 4th International Conference, eHealth 2011, M\^{a}laga, Spain, November 21-23, 2011, Revised Selected Papers}, proceedings_a={E-HEALTH}, year={2012}, month={5}, keywords={performance monitoring clinical key performance indicators patient process clinical workflow clinical process modeling events}, doi={10.1007/978-3-642-29262-0_5} }- Eva Gattnar
Okan Ekinci
Vesselin Detschew
Year: 2012
Health Care Performance Monitoring Using an Inpatient Reference Process Model and Clinical KPIs
E-HEALTH
Springer
DOI: 10.1007/978-3-642-29262-0_5
Abstract
Health care processes are nowadays heavily dependent on Information Technology (IT). On the other side, assessing a higher quality of health care to patients has become increasingly important. Effective health care processes are thereby heavily dependent on a comprehensive IT-support. Therefore, a thorough understanding about both the hospital IT-systems and clinical pathways is required, to identify quality problems. Improving quality of care through process performance measurement in hospitals and the identification of bottlenecks in performed workflows is thereby a promising concept. On this account we propose a novel approach based on an inpatient reference process model aiming a standardized and automated retrieval of quality and performance metrics along the clinical pathways of time-critical diseases in the context of various clinical standards and systems.