Facets of Virtual Environments. First International Conference, FaVE 2009, Berlin, Germany, July 27-29, 2009, Revised Selected Papers

Research Article

The Role of Semantics in Next-Generation Online Virtual World-Based Retail Store

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  • @INPROCEEDINGS{10.1007/978-3-642-11743-5_8,
        author={Geetika Sharma and C. Anantaram and Hiranmay Ghosh},
        title={The Role of Semantics in Next-Generation Online Virtual World-Based Retail Store},
        proceedings={Facets of Virtual Environments. First International Conference, FaVE 2009, Berlin, Germany, July 27-29, 2009, Revised Selected Papers},
        proceedings_a={FAVE},
        year={2012},
        month={5},
        keywords={Virtual Environments Natural Language Processing Visual Semantics},
        doi={10.1007/978-3-642-11743-5_8}
    }
    
  • Geetika Sharma
    C. Anantaram
    Hiranmay Ghosh
    Year: 2012
    The Role of Semantics in Next-Generation Online Virtual World-Based Retail Store
    FAVE
    Springer
    DOI: 10.1007/978-3-642-11743-5_8
Geetika Sharma1,*, C. Anantaram1,*, Hiranmay Ghosh1,*
  • 1: Tata Consultancy Services
*Contact email: geetika.s@tcs.com, c.anantaram@tcs.com, hiranmay.ghosh@tcs.com

Abstract

Online virtual environments are increasingly becoming popular for entrepreneurship. While interactions are primarily between avatars, some interactions could occur through intelligent chatbots. Such interactions require connecting to backend business applications to obtain information, carry out real-world transactions etc. In this paper, we focus on integrating business application systems with virtual worlds. We discuss the probable features of a next-generation online virtual world-based retail store and the technologies involved in realizing the features of such a store. In particular, we examine the role of semantics in integrating popular virtual worlds with business applications to provide natural language based interactions.