Research Article
Enhancing Student Support with a Virtual Assistant
@INPROCEEDINGS{10.1007/978-3-319-28883-3_13, author={Pirkko Harvey and Edward Currie and Padma Daryanani and Juan Augusto}, title={Enhancing Student Support with a Virtual Assistant}, proceedings={E-Learning, E-Education, and Online Training. Second International Conference, eLEOT 2015, Novedrate, Italy, September 16-18, 2015, Revised Selected Papers}, proceedings_a={ELEOT}, year={2016}, month={1}, keywords={Virtual support Avatar Rule-based system}, doi={10.1007/978-3-319-28883-3_13} }- Pirkko Harvey
Edward Currie
Padma Daryanani
Juan Augusto
Year: 2016
Enhancing Student Support with a Virtual Assistant
ELEOT
Springer
DOI: 10.1007/978-3-319-28883-3_13
Abstract
Effective student support can be seen as a key element in enhancing students’ learning experience and has the potential to improve retention, progression and student achievement. The purpose of this research was to investigate student responses to the idea of using an avatar-based virtual support system and to develop such a system for piloting in a specific university service. A survey was conducted to establish the perceived need for such a system. A prototype system was then implemented in a limited domain, namely student employability and a further survey was conducted to obtain feedback from potential users as to its efficacy. This was generally positive and our intention is now to roll out the system across other university services.