phat 22(31): 2

Research Article

E-appointments at primary care physicians during Covid-19 pandemic: viewpoint and satisfaction of medical consumers

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  • @ARTICLE{10.4108/eetpht.v8i31.1129,
        author={Viktor Denkovski and Goce Gavrilov},
        title={E-appointments at primary care physicians during Covid-19 pandemic: viewpoint and satisfaction of medical consumers},
        journal={EAI Endorsed Transactions on Pervasive Health and Technology},
        volume={8},
        number={31},
        publisher={EAI},
        journal_a={PHAT},
        year={2022},
        month={5},
        keywords={e-appointments, eHealth systems, primary health care, walk-in method, Covid-19 pandemic, medical consumer satisfaction},
        doi={10.4108/eetpht.v8i31.1129}
    }
    
  • Viktor Denkovski
    Goce Gavrilov
    Year: 2022
    E-appointments at primary care physicians during Covid-19 pandemic: viewpoint and satisfaction of medical consumers
    PHAT
    EAI
    DOI: 10.4108/eetpht.v8i31.1129
Viktor Denkovski1,*, Goce Gavrilov1
  • 1: School of Computer Science and Information Technology, University American College Skopje, Macedonia
*Contact email: viktor.denkovski@gmail.com

Abstract

INTRODUCTION: Use of e-appointment systems in primary care (EASPC) is a common practice in western countries, however, there is no evidence of implementation in R. N. Macedonia and other similar countries in development. OBJECTIVES: This study explores the viewpoints and satisfaction of medical consumers (MC) on EASPC, and the impact of Covid-19 global pandemic concerning their appointments at primary care physicians. METHODS: A survey on MC above the age of 15 years was conducted in July 2020. The results were analysed in SPSS 23. RESULTS: The majority of participants were in favour on implementing an EASPC despite their neutral satisfaction with the walk-in method. Furthermore, they were confident in its effectiveness in the fight against spreading of Covid-19. CONCLUSION: The MC opinion and satisfaction is crucial when developing health care systems and their implementation as a mix of services. For the system to succeed, it must be financed and supported adequately and as such, further research is necessary to explore a real-time EASPC usage.