Research Article
E-appointments at primary care physicians during Covid-19 pandemic: viewpoint and satisfaction of medical consumers
@ARTICLE{10.4108/eetpht.v8i31.1129, author={Viktor Denkovski and Goce Gavrilov}, title={E-appointments at primary care physicians during Covid-19 pandemic: viewpoint and satisfaction of medical consumers}, journal={EAI Endorsed Transactions on Pervasive Health and Technology}, volume={8}, number={31}, publisher={EAI}, journal_a={PHAT}, year={2022}, month={5}, keywords={e-appointments, eHealth systems, primary health care, walk-in method, Covid-19 pandemic, medical consumer satisfaction}, doi={10.4108/eetpht.v8i31.1129} }- Viktor Denkovski
Goce Gavrilov
Year: 2022
E-appointments at primary care physicians during Covid-19 pandemic: viewpoint and satisfaction of medical consumers
PHAT
EAI
DOI: 10.4108/eetpht.v8i31.1129
Abstract
INTRODUCTION: Use of e-appointment systems in primary care (EASPC) is a common practice in western countries, however, there is no evidence of implementation in R. N. Macedonia and other similar countries in development. OBJECTIVES: This study explores the viewpoints and satisfaction of medical consumers (MC) on EASPC, and the impact of Covid-19 global pandemic concerning their appointments at primary care physicians. METHODS: A survey on MC above the age of 15 years was conducted in July 2020. The results were analysed in SPSS 23. RESULTS: The majority of participants were in favour on implementing an EASPC despite their neutral satisfaction with the walk-in method. Furthermore, they were confident in its effectiveness in the fight against spreading of Covid-19. CONCLUSION: The MC opinion and satisfaction is crucial when developing health care systems and their implementation as a mix of services. For the system to succeed, it must be financed and supported adequately and as such, further research is necessary to explore a real-time EASPC usage.
Copyright © 2022 Viktor Denkovski et al., licensed to EAI. This is an open access article distributed under the terms of the Creative Commons Attribution license, which permits unlimited use, distribution and reproduction in any medium so long as the original work is properly cited.
