Research Article
Identifying enablers for future e-Services
@INPROCEEDINGS{10.4108/ICST.PERVASIVEHEALTH2010.8886, author={Martin Bocker and Alejandro Rodriguez-Ascaso and Helge Huttenrauch and Matthias Schneider and Michael Pluke and Erik Zetterstrom}, title={Identifying enablers for future e-Services}, proceedings={AGEmap Workshop (PervasiveHealth 2010)}, proceedings_a={AGEMAP}, year={2010}, month={6}, keywords={Design for All; Accessibility of novel interactivesystems; technology roadmap; standardisation ETSI}, doi={10.4108/ICST.PERVASIVEHEALTH2010.8886} }- Martin Bocker
Alejandro Rodriguez-Ascaso
Helge Huttenrauch
Matthias Schneider
Michael Pluke
Erik Zetterstrom
Year: 2010
Identifying enablers for future e-Services
AGEMAP
IEEE
DOI: 10.4108/ICST.PERVASIVEHEALTH2010.8886
Abstract
The starting point of the project is the observation that new information and communication technologies (ICT) are often introduced without taking into account the requirements of elderly and/or disabled users, resulting in products and services that are hardly usable by those users. A method for identifying enablers for future e-Services is described. In short it identifies usability problems with future interaction technologies and map these future interaction technologies to e-Services. The results of investigations using this method allow stakeholders in different stages of the research and development lifecycle e-Services to spot potential difficulties in the design of user interfaces which could cause elderly or disabled users to experience usability issues.