Research Article
“I Expect Smart Services!” User Feedback on NFC Based Services Addressing Everyday Routines
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@INPROCEEDINGS{10.1007/978-3-319-19743-2_18, author={Bente Evjemo and Sigmund Akselsen and Dag Sletteme\ae{}s and Arne Munch-Ellingsen and Anders Andersen and Randi Karlsen}, title={“I Expect Smart Services!” User Feedback on NFC Based Services Addressing Everyday Routines}, proceedings={Internet of Things. IoT Infrastructures. First International Summit, IoT360 2014, Rome, Italy, October 27-28, 2014, Revised Selected Papers, Part II}, proceedings_a={IOT360}, year={2015}, month={7}, keywords={Smartphone NFC Everyday routines User study}, doi={10.1007/978-3-319-19743-2_18} }- Bente Evjemo
Sigmund Akselsen
Dag Slettemeås
Arne Munch-Ellingsen
Anders Andersen
Randi Karlsen
Year: 2015
“I Expect Smart Services!” User Feedback on NFC Based Services Addressing Everyday Routines
IOT360
Springer
DOI: 10.1007/978-3-319-19743-2_18
Abstract
Smartphones are central to everyday activities. Paired with short distance radio technologies the range of smartphone application is extended and development of “smarter” services is enabled. A trial, including 60 pilot users, shows that the smartphone itself and its capability to emulate transaction and access cards are highly valued. In order to meet expectations adaptive and personalized features/services should be added, based on knowledge of the individual users’ activities and communicated needs, as well as their curiosity for new adventures.
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