User-Centered Design of Pervasive Healthcare Applications

Research Article

People and a virtual doctor’s visit: learning about multiple acceptance aspects of a telemedical scenario

Download47 downloads
  • @INPROCEEDINGS{10.4108/icst.pervasivehealth.2011.246047,
        author={Martina Ziefle and Sarah Mennicken and Oliver Sack},
        title={People and a virtual doctor’s visit: learning about multiple acceptance aspects of a telemedical scenario},
        proceedings={User-Centered Design of Pervasive Healthcare Applications},
        publisher={IEEE},
        proceedings_a={U-CDPHA},
        year={2012},
        month={4},
        keywords={Medical Technologies Technology Acceptance User Study Doctor’s visit Patient doctor interaction},
        doi={10.4108/icst.pervasivehealth.2011.246047}
    }
    
  • Martina Ziefle
    Sarah Mennicken
    Oliver Sack
    Year: 2012
    People and a virtual doctor’s visit: learning about multiple acceptance aspects of a telemedical scenario
    U-CDPHA
    IEEE
    DOI: 10.4108/icst.pervasivehealth.2011.246047
Martina Ziefle1,*, Sarah Mennicken1, Oliver Sack1
  • 1: RWTH Aachen University
*Contact email: ziefle@humtec.rwth-aachen.de

Abstract

In this paper we report on a study exploring multiple aspects of a virtual doctor’s visit as a commonly used example for telemedical services. We compare the conventional doctor’s visit with the virtual visit to identify user requirements and needs for the acceptance of such a scenario. In our survey we retrieved data from a total of 93 users between 16 and 67 years. The results of this study describe differences (and similarities) of criteria for choosing a doctor, basic requirements to accept a virtual doctor’s visit, and people’s opinions on common pro and contra arguments on this scenario. We analyzed the data for potential influences from various user characteristics, such as age, gender, social behavior, or technical competence. Interestingly, most of the reported concerns are not influenced by gender or age, while participants’ technical self-confidence is related with various acceptance aspects.