14th EAI International Conference on Mobile and Ubiquitous Systems: Computing, Networking and Services

Research Article

The Ubiquitous Device Transition Experience of the Mobile User

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BibTeX Plain Text
  • @INPROCEEDINGS{10.4108/eai.7-11-2017.2273587,
    author={Khalid Majrashi and Margaret Hamilton and Alexandra Uitdenbogerd},
    title={The Ubiquitous Device Transition Experience of the Mobile User},
    proceedings={14th EAI International Conference on Mobile and Ubiquitous Systems: Computing, Networking and Services},
    publisher={ACM},
    proceedings_a={MOBIQUITOUS},
    year={2018},
    month={4},
    keywords={cross-platform ux ubiquitous ux interusability mobile ux},
    doi={10.4108/eai.7-11-2017.2273587}
}
  • Khalid Majrashi
    Margaret Hamilton
    Alexandra Uitdenbogerd
    Year: 2018
    The Ubiquitous Device Transition Experience of the Mobile User
    MOBIQUITOUS
    ACM
    DOI: 10.4108/eai.7-11-2017.2273587
Khalid Majrashi1, Margaret Hamilton2, Alexandra Uitdenbogerd2,*
  • 1: Institute of Public Administration, Saudi Arabia
  • 2: RMIT University
*Contact email: sandrau@rmit.edu.au

Abstract

It is now common for users to move from one device to another when interacting with a service that is available across platforms. In addition, not all usage contexts involve being seated, potentially leading to usability issues that have not been tested. In this study, we tested the transitioning experience of mobile users while interacting with cross-platform services, across different contextual settings (seated-moving, and seatedseated). Our study findings showed that in each test setting, users were sensitive to the same cross-platform user experience (UX) elements, such as consistency and fluency. However, the seated-moving setting consistently resulted in a larger number of inter-usability issues.

Keywords
cross-platform ux ubiquitous ux interusability mobile ux
Published
2018-04-18
Publisher
ACM
http://dx.doi.org/10.4108/eai.7-11-2017.2273587
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