sc 16(3): e4

Research Article

New/s Design: Informing Future Design Processes by Understanding Media Reporting of Medical Errors with Medical Devices [invited paper]

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  • @ARTICLE{10.4108/eai.14-10-2015.2261762,
        author={Chrystie Myketiak and Shauna Concannon and Paul Curzon},
        title={New/s Design: Informing Future Design Processes by Understanding Media Reporting of Medical Errors with Medical Devices [invited paper]},
        journal={EAI Endorsed Transactions on Smart Cities},
        volume={1},
        number={3},
        publisher={ACM},
        journal_a={SC},
        year={2015},
        month={12},
        keywords={critical discourse analysis; human error; medical devices; news reporting; patient safety; sociolinguistics},
        doi={10.4108/eai.14-10-2015.2261762}
    }
    
  • Chrystie Myketiak
    Shauna Concannon
    Paul Curzon
    Year: 2015
    New/s Design: Informing Future Design Processes by Understanding Media Reporting of Medical Errors with Medical Devices [invited paper]
    SC
    EAI
    DOI: 10.4108/eai.14-10-2015.2261762
Chrystie Myketiak1,*, Shauna Concannon2, Paul Curzon2
  • 1: University of Brighton
  • 2: Queen Mary University of London
*Contact email: c.myketiak@brighton.ac.uk

Abstract

In this paper we present a case study of media reporting about medical technology issues. We discuss two incidents involving human error with medical devices that resulted in infant deaths, and their relevance for the medical device design and mobile health communities. Our analysis into the language and discourses of news reporting shows that the news narratives of these incidents emphasise human aspects of the error and neglect device issues. Better design is not conceptualised as an option in these narratives, even when systemic issues are discussed in relation to errors with devices. However, there is a possibility for better design solutions if practitioners are aware of the discursive construction of errors, including how critical incidents are framed and developed in news discourse.