A Service-Oriented Alarm Correlation Method for IT Service Fault Localization

Cheng  Lu; Qiu Xue-song; Zhang  Nan

1st International ICST Conference on Communications and Networking in China

Research Article

A Service-Oriented Alarm Correlation Method for IT Service Fault Localization

Cite: BibTeX Plain Text

@INPROCEEDINGS{10.1109/CHINACOM.2006.344792,
    author={Cheng  Lu and Qiu Xue-song and Zhang  Nan},
    title={A Service-Oriented Alarm Correlation Method for IT Service Fault Localization},
    proceedings={1st International ICST Conference on Communications and Networking in China},
    publisher={IEEE},
    proceedings_a={CHINACOM},
    year={2007},
    month={4},
    keywords={},
    doi={10.1109/CHINACOM.2006.344792}
}

Cheng Lu
Qiu Xue-song
Zhang Nan
Year: 2007
A Service-Oriented Alarm Correlation Method for IT Service Fault Localization
CHINACOM
IEEE
DOI: 10.1109/CHINACOM.2006.344792

Cheng Lu^1,2, Qiu Xue-song^1,2, Zhang Nan^1,2

1: State Key Laboratory of Networking and Switching Technology
2: Beijing University of Posts and Telecommunications,

Abstract

To improve the quality of IT services it is important to quickly and accurately detect and diagnose its faults. Because associations exist among entities, one fault in a single entity may cause a number of accompanying alarms beside the root alarm during fault propagation. Service-oriented alarm correlation analysis, that isolates the root causes or faults from numerous alarms, is an important method to ensure quality of service. This paper firstly provides an entity relationships model of IT infrastructure. Based on the fault propagation map depicted in the model, we then propose a service-oriented alarm correlation method. We have validated our efforts by developing a prototype and testing it in a real environment

Published: 2007-04-10
Publisher: IEEE

: http://dx.doi.org/10.1109/CHINACOM.2006.344792