Innovations and Interdisciplinary Solutions for Underserved Areas. Second International Conference, InterSol 2018, Kigali, Rwanda, March 24–25, 2018, Proceedings

Research Article

The Impact of over the Top Service Providers in the Rwandan Telecommunications Market: An Analysis of Business Models

  • @INPROCEEDINGS{10.1007/978-3-319-98878-8_6,
        author={Emelyne Kwizera and Darius Mico and Michael Nayebare and Aminata Garba and Martin Saint and Linda Deen},
        title={The Impact of over the Top Service Providers in the Rwandan Telecommunications Market: An Analysis of Business Models},
        proceedings={Innovations and Interdisciplinary Solutions for Underserved Areas. Second International Conference, InterSol 2018, Kigali, Rwanda, March 24--25, 2018, Proceedings},
        proceedings_a={INTERSOL},
        year={2018},
        month={9},
        keywords={Telecommunications Communication service providers CSP Business models Over the top OTT Rwanda},
        doi={10.1007/978-3-319-98878-8_6}
    }
    
  • Emelyne Kwizera
    Darius Mico
    Michael Nayebare
    Aminata Garba
    Martin Saint
    Linda Deen
    Year: 2018
    The Impact of over the Top Service Providers in the Rwandan Telecommunications Market: An Analysis of Business Models
    INTERSOL
    Springer
    DOI: 10.1007/978-3-319-98878-8_6
Emelyne Kwizera1,*, Darius Mico1,*, Michael Nayebare1,*, Aminata Garba1,*, Martin Saint1,*, Linda Deen1,*
  • 1: Carnegie Mellon University
*Contact email: ekwizera@alumni.cmu.edu, dmico@andrew.cmu.edu, mnayebare@andrew.cmu.edu, aminata@andrew.cmu.edu, msaint@andrew.cmu.edu, linda@andrew.cmu.edu

Abstract

The telecommunication industry is facing constant changes in its operations and business environment. One of the major causes of these changes is the rise of Over The Top (OTT) service providers that have developed and implemented innovative new business models that are disrupting the traditional telecommunication industry. In this paper we investigate the impact of OTT business models on Communication Service Providers (CSPs) in the Rwandan telecommunication market. We seek to understand the business models and strategies CSPs and OTTs are employing to stay relevant in the market, the advantages and disadvantages of each model, and to assess whether they are applicable in the Rwandan telecommunications market. The findings and recommendations highlight some of the major trends and business models in the telecommunication markets, and can be used to provide insight for CSPs and regulators to build strong business strategies and relevant regulations.