e-Infrastructure and e-Services for Developing Countries. 9th International Conference, AFRICOMM 2017, Lagos, Nigeria, December 11-12, 2017, Proceedings

Research Article

A Conceptual Model to Guide the Evaluation of E-Business Value in Small and Medium-Sized Enterprises in Botswana

  • @INPROCEEDINGS{10.1007/978-3-319-98827-6_28,
        author={Meduduetso Tsumake and Michael Kyobe},
        title={A Conceptual Model to Guide the Evaluation of E-Business Value in Small and Medium-Sized Enterprises in Botswana},
        proceedings={e-Infrastructure and e-Services for Developing Countries. 9th International Conference, AFRICOMM 2017, Lagos, Nigeria, December 11-12, 2017, Proceedings},
        proceedings_a={AFRICOMM},
        year={2018},
        month={8},
        keywords={E-business E-business value SMEs Evaluation Conceptual model Botswana},
        doi={10.1007/978-3-319-98827-6_28}
    }
    
  • Meduduetso Tsumake
    Michael Kyobe
    Year: 2018
    A Conceptual Model to Guide the Evaluation of E-Business Value in Small and Medium-Sized Enterprises in Botswana
    AFRICOMM
    Springer
    DOI: 10.1007/978-3-319-98827-6_28
Meduduetso Tsumake1,*, Michael Kyobe1,*
  • 1: University of Cape Town
*Contact email: mlatsumake@gmail.com, michael.kyobe@uct.ac.za

Abstract

The implementation of electronic business (e-business) in organisations has led to a major improvement in business performance in both developed and developing countries. This improvement as well as market forces have put pressure on Small and Medium-sized Enterprises (SMEs) to adopt e-business. However, the e-business models adopted by SMEs are often abstruse and poorly represented, which leads to time consumption and miscommunication between the stakeholders involved, the business operations and Information Technology (IT) functions. These unclear e-business models make it difficult to evaluate its value. In Botswana, SMEs are the major drivers of the economy. This research examines the elements necessary for this e-business value creation and draws from different disciplines and theories to create a comprehensive model for e-business evaluation in SMEs. This model can help (1) stakeholders investigate, communicate and make appropriate decisions and (2) aid SMEs to successfully integrate e-business in their business processes and practices.