e-Infrastructure and e-Services for Developing Countries. 9th International Conference, AFRICOMM 2017, Lagos, Nigeria, December 11-12, 2017, Proceedings

Research Article

Towards a Persuasive Technology for Electricity Theft Reduction in Uganda

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  • @INPROCEEDINGS{10.1007/978-3-319-98827-6_10,
        author={Ruth Mutebi and Julianne Otim and Ben Sebitosi},
        title={Towards a Persuasive Technology for Electricity Theft Reduction in Uganda},
        proceedings={e-Infrastructure and e-Services for Developing Countries. 9th International Conference, AFRICOMM 2017, Lagos, Nigeria, December 11-12, 2017, Proceedings},
        proceedings_a={AFRICOMM},
        year={2018},
        month={8},
        keywords={Persuasive technology Electricity theft Non-technical losses Fogg’s eight steps},
        doi={10.1007/978-3-319-98827-6_10}
    }
    
  • Ruth Mutebi
    Julianne Otim
    Ben Sebitosi
    Year: 2018
    Towards a Persuasive Technology for Electricity Theft Reduction in Uganda
    AFRICOMM
    Springer
    DOI: 10.1007/978-3-319-98827-6_10
Ruth Mutebi1,*, Julianne Otim1,*, Ben Sebitosi2,*
  • 1: Makerere University
  • 2: StellenBosch University
*Contact email: rmbabazi@cit.ac.ug, sansa@cit.ac.ug, sebitosi@sun.ac.za

Abstract

Technology for changing attitude and behaviour, known as persuasive technology, has been applied to solve many challenges, ranging from personal health and finance, to environmental sustainability. In this paper, an application to persuade electricity consumers in Kampala, Uganda, to partner with the electricity utility company in fighting electricity theft is proposed. The persuasive application will implement a number of persuasive techniques including tailoring, reduction, notifications and suggestion. These techniques, along with the choice of technology, were derived basing on Fogg’s process of persuasive systems development.